Moms

Hi mom... or should we say almost mom? Explore the Circos MOMS collection. Keep cool and comfy during your pregnancy!

Kids

Affordable, sustainable and... pretty cool too! Discover the Circos KIDS collection for your little one. Enjoy!

Circos

Welcome to Circos; the sustainable clothing service for moms and their little one!

Menu
Moms

Hi mom... or should we say almost mom? Explore the Circos MOMS collection. Keep cool and comfy during your pregnancy!

Kids

Affordable, sustainable and... pretty cool too! Discover the Circos KIDS collection for your little one. Enjoy!

Circos

Welcome to Circos; the sustainable clothing service for moms and their little one!

©2021 Circos BV Terms | Legal

Circos Support & Contact

Circos Service Terms
How It Works
What is Circos?
Circos is the sustainable, online rental subscription service for baby, kids and maternity wear. Circos was founded in 2019 with the mission to increase the use and prolong the life of a product, whilst having a sustainable impact. We offer a selection of high quality, durable clothing for kids from 0-3 years old and maternity wear. Our brands are carefully selected and share our sustainable and environmental vision and purpose.
Where is Circos available?
Circos is available in Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Spain, Sweden and the United Kingdom.
How much is a Circos rental subscription? What’s included?
You decide your own price and the items rent! Through our online shop, you choose the items you want to rent, in the correct size, at the fraction of the typical store price. Each month, you pay per item and rent the item for as long as you want. The minimum subscription value is a total of €19,50.
Your subscription includes:
• The ability to combine and choose any style, size and brand.
• Our professional laundry service; this means you do not have to wash or clean your Circos products before returning them.
• Easy ordering & returning. A return label is always included in your order shipment.
• The ability to return items* or stop your subscription at any time. *Please refer to the return section to learn how to correctly return an item.
• No fee for accidental damages. We understand that accidents happen, especially with young kids.
• We kindly ask you to treat your Circos items with care and respect.
What kind of brands does Circos offer?
We offer brands that we know are conducting proper and ethical business; are progressive in their sustainability initiatives and impact; and are conscious. We ensure our partner brands are complementary to us, including business conduct, values, product offering, quality standards, and impact driven.
We ensure that our brands uphold and conduct business on our high standards, quality, and consciousness. This includes fair working conditions, environmental and social impacts, and no child labour or any type of misconduct.
Our premise is to offer any product that is of high quality, has been produced under fair and equal labour conditions, and is sustainable. With our subscription model, every product’s life and useful years is instantly prolonged. This creates an additional, sustainable value for each product that enters into our inventory, especially compared to the otherwise equivalent store-bought product.
How do I rent for the first time?
Your first order is really simple! Our shop is set up similar to any online shop and should be familiar to use.
Browse around, filter by your size and perhaps the type of product or even brand. Add any items you want to your shopping cart. To complete your order, the minimum order total is €19,50. To place your order, go to the “checkout”, and complete the subsequent steps. This includes completing your profile, address, and payment method. Your order total is the first month’s rent. You will be charged that same amount each month until you have returned or added new items.
The day you place your first order, is the day your monthly subscription starts. Each month, on that same day, you will be charged for the current Circos items you have at home.
We begin packaging your order the same day or the following business day.
Can I buy or keep an item if I love it?
Not at this time. We want to ensure our products continue to live their ‘full’ lifecycle potential and be enjoyed by as many families as possible.
What is my subscription + how does it work?
Your subscription is essentially your online Circos wardrobe.
When you log into your account, your subscription is where you can see all the items you are currently renting.
This is also where you complete the return process. To return an item: highlight the items you would like to return, and follow the return instruction. *See the Return section for a more detailed explanation.
Once you complete the return process via your online account, you will no longer be charged for the returned items. We kindly ask to return the items within 3 days of creating the return.
How do I find the right kind and size of item?
Our online shop is organised via size, product category, and brand. This allows you to easily choose the item type and size. Additionally, our filters allow you to ‘filter’ the items you view by product category, product type, product size, and brand. We also have a Circos size chart which allows you to find the best size for you or your child.
Can you notify me when an item is back in stock?
Not at this point.
Subscription + Billing
How much is a Circos subscription? What’s included?
The minimum is subscription is €19,50. You choose each item and size you want, and rent it for as long as you want!
Your subscription includes:
• The ability to combine and choose any style, size and brand.
• Our professional laundry service; this means you do not have to wash or clean your Circos products before returning them.
• Easy ordering & returning. A return label is always included in your order shipment.
• The ability to return items* or stop your subscription at any time.
• No fee for accidental damages. We understand that accidents happen, especially with young kids.
• We kindly ask you to treat your Circos items with care and respect.
*Please refer to the return section to learn how to correctly return an item.
When will I be charged for my subscription? And what is pro-rating?
Your first order is when you will be first charged. That first order date becomes your subsequent monthly billing date – for as long as you choose to rent the items.
What happens if I place an additional order as an existing customer?
As an existing customer with items currently rented, we provide a 5-day period with zero charges for your additional order to arrive to you. The 5-day period accounts for us processing and shipping your order. After the free 5-day period, you will be charged the remaining days until your next billing date. Your next billing invoice will automatically sync your current items and charge you for the next month.
For example, your monthly billing date is on the 15th. If you place an additional order on January 10th, you will not be charged for 5-days for those additional items. Thus, you will only be billed on February 15th for the updated, current items you have.
If you place an order on January 3rd and your monthly billing date is the 15th, you will receive the 5-day period of zero fees, and then pay the difference until your next billing date. In other words, your additional order would have no charge between January 3rd-8th. You will be charged per day from January 8th-14th. On January 15th, your next monthly billing date, you will be charged for the current items you have.
Can I change my subscription billing date?
No, that is not possible at this moment. If your current fixed billing date is problematic, please contact us.
Are there any additional fees or hidden charges?
No hidden or additional fees. There is a one-time shipping fee of €7.50 (including inbound and outbound shipping). If your order is €42,50 or more, your shipping fee is always free!
What are your accepted currencies and payment methods?
We accept all major credit cards and payments; such as: iDeal, Bancontact, Giropay, SEPA, SOFORT Banking, American Express, Mastercard and Visa.
We accept the following currencies: Euro, British Pounds, Swedish Kroner, Danish Kroner.
How do I update my credit card?
Log into your account, go to the “Payment Methods” section. Here you will find your payment method and current card on file; you can add a new one and simply remove your current card.
How do I see past receipts/invoices?
Log into your account, and go to the section called “Orders”. This is where you will find your past receipts and invoices.
How do I see my current Circos subscription items?
Log into your account, and go to the section called “My Subscription”. This is where you will see all your current Circos subscription items.
The “My Subscription” section is also where you start the return process. Simply choose the items you wish to return and press ‘return’, this initiates the return process.
There is an additional section showing your previous returned items (both items currently in the return process and have already been returned). If you forget which item to return, this is where you can find that information!
Can I pause my subscription?
As you pay per item, once all your Circos items are returned back to us, your account will automatically be on ‘pause’. You will no longer be charged
There is a “Return All” option, which you can choose to easily return all items back to us in one step.
At any time you would like to place a new order, your subscription will automatically begin again once you place the order.
How do I cancel my subscription?
If you still have Circos items, simply choose the “return all” option. This completes the return process for all your Circos items at once. We kindly ask that you submit your return items within 3 days of creating your return process.
Once all your items are returned, you will no longer be charged.
Shipping + Returns
How + where do you ship items?
We ship to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Spain, Sweden and the United Kingdom.
We use a plant-based, biodegradable compostable mailer, Wastebased, which is also carbon negative. Your Wastebased bag is used twice: once for shipping your order to you and once when you return your Circos products (so please save your shipping bag). Once we receive the return package, it will be composted and gone within 6 months.
Like our packaging, our international shipping operation is environmentally efficient and responsible, always delivering with the last green mile wherever possible. We batch shipments and returns as much as possible.
Do you ship internationally?
Yes! We ship internationally to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Slovakia, Spain, Sweden and the United Kingdom.
How do I update my shipping address?
Log in to your account, go to “Addresses” to update your billing address and shipping address respectively.
How do I track my Circos delivery or return?
Delivery Tracking:
As soon as we finish packing your items, you will receive your tracking code by email. You will then be able to track your order accordingly.Return Tracking:
Once you have submitted your return package to your local postal drop-off point, you will receive a notification by SMS or email. This provides you with the tracking code and enables you to follow your return package back to our warehouse.
How much does shipping cost?
Shipping costs €7.50. If your order is €42,50 or more, your shipping is free.
How long does delivery take?
Generally, between 2-4 business days. COVID-19 might increase the number of shipping days.
How do I return my Circos items?
You need to log into your account to return an item. Please do not send return items until you have completed the online return process via your account. **
Log into your account, go to the section called “My Subscription”. This is where you will find your current rented items.
Click on “return” for the items you would like to return. This will create a return order. We kindly ask you to ship your return items within 3 days of when the return order was created.
Return & Order Additional Items:
Another option is to return your items at the same time you are placing an order for additional items. Make sure you are logged into your account! At the checkout, a button will appear called “returns”, click on it and a pop-up will appear. Simply click on your current items you would like to return and close the pop-up. Thus, you will have two orders completed at once (your return order and your additional items order). Upon order completion, you will receive a summary of the entire order.
**Your returns are processed and tied to your individual online account; this is how our system operates and processes your returns. Therefore, it is important to complete the return process via your online account. Otherwise, our system will not know or be updated that you are returning items.
When should I return my Circos items?
Please return your Circos items within 3 days of creating your return order.
What happens if I return my Circos early?
As you pay for the entire month of renting your Circos’ item, you are entitled to that full month of utilisation. This is our current and only renting plan.
At this time, we do not offer any benefits or any type of monetary ‘payback’ if you return products early, before your month is over.
We encourage you and your child to utilise and love your Circos items for the full-month rental period!
If you have a specific reason as to why you want or need to return your Circos item early, please contact us.
What happens if I return my Circos late?
We understand that can happen. We kindly ask you to return your Circos items within 3 days. If this is not possible, send us an email. We will be happy to find a viable solution!
I lost my return shipping label.
Please contact us, we will send you a new shipping label by email (to print out yourself) or via post.
Help! I forgot to send an item back in my return.
We understand that can happen, please contact us! We will be sure to find a solution to best suit both you and us, whilst being environmentally conscious.
I think I returned a non-Circos item back to you. What should I do?
Please get in touch with us. We will sort out the best option with you.
What if I’ve misplaced or lost something I’ve rented?
Please contact us, we understand this is possible. A charge may apply for the lost item.
What if my items don’t fit in the Circos bag?
You can use any shipping bag or box you have available. If needed, we can send you another shipping bag.
Cleaning + Repairs
What special precautions are you taking against COVID-19/Coronavirus?
Our cleaning and inspection process are already at the highest standards possible. We ensure that through our rigorous dry cleaning and inspection process, our Circos items are meticulously cleaned.
Regarding hygiene, all our employees are tested negative for COVID-19 and we apply the highest possible hygiene standard at our facilities and our office.
How do you clean the clothes?
We wash our clothes at their respective lowest water temperature, using only a liquid detergent with zero phosphates and is biodegradable.
The water used is cooling water from the cleaning machines, which is already at an average temperature of 25° Celsius. Therefore, our water requires minimal additional heating. We repurpose the cooling water for our washing, otherwise it would it would go into the sewage and be wasted.
Our cleaning and washing methods result in 24% less CO2 emission, 25 litres of water saved, and 30% less plastic soap waste per wash, compared to common washing methodologies.
Can I wash or dry clean my Circos items?
Yes, please follow your products’ respective care instructions. This will help extend and fully utilise the item’s useful years!
You do not need to clean your Circos items before they are returned. Once an item is return to us, it is required to go through our rigorous cleaning and inspection process. Thus, it is actually more environmentally friendly if you return your Circos items without washing them.
Can I hem, lengthen, tailor or otherwise alter any subscription items?
No. You are not permitted to alter any Circos item. You are also not allowed to remove the clothing labels.
Um, I damaged an item at home. Are there damage fees?
We do not charge for accidental damages; we understand accidents can happen. Do not worry if there are small holes or stains, we are most likely able to fix those! Any accidental damages will be repaired during our cleaning and inspection process.
We kindly ask you to treat your Circos items with care and respect. If you have any concerns about a Circos item that has an accidental damage, please contact us.
What if I receive a damaged Circos item?
We carefully inspect all items at least twice, once when they are returned, and again before they are sent to a new family.
However, in the rare case you may have received a damaged Circos item, please get in touch with us. We will make sure that it gets resolved and replaced if available.
Pausing + Cancelling
How do I pause my subscription?
As you pay per item, once all your Circos items are returned back to us, your account will automatically be on ‘pause’. You will no longer be charged.
There is a “Return All” option, which you can choose to easily return all items back to us in one step.
At any time you would like to place a new order, your subscription will automatically begin, and this order date will become your monthly billing date.
To pause your subscription when you don’t have a Circos at home
If you do not have any Circos items at home, then your subscription has already been automatically paused.
To pause your subscription when you still have a Circos at home
Once all your Circos items are returned back to us, your account will automatically be on ‘pause’. You will no longer be charged.
There is a “Return All” option, which you can choose to easily return all items back to us in one step.
How do I cancel my subscription?
If you still have Circos items, simply choose the “return all” option. This completes the return process for all your Circos items at once. We kindly ask that you submit your return items within 3 days of creating your return process.
Once all your items are returned, you will no longer be charged.
Am I still being billed even though I paused or cancelled?
No, you should not be billed if you have paused or cancelled your subscription, and all Circos items have been returned.
If you are still being billed, please check your online account and subscriptions to ensure all items have been properly return. Returns are process in our system through your online account. Please see the ‘Returns’ section to learn how to return a Circos item correctly.
Until we have received the items at our warehouse, they might be registered as your items. The billing process stops once you complete the online return process via your account.
Gift cards
How do I order a gift card?
From our homepage, go to the ‘Gift Card’ page. This is where you can order your gift card.
How much is a gift card?
You decide your gift card amount. You manually enter the amount of the gift card in your preferred currency.
How long are gift cards valid for?
Gift cards are valid indefinitely.
How will the gift card be sent?
The gift card will be electronically sent to you via email, and you can then forward the gift card to the intended recipient.
Do I need an account or subscription to order a gift card?
No, you do not need to have a subscription or an account to order a gift card. Upon checkout, you will need to provide your details to complete the checkout order.
Sustainability
What is Circos’ mission, vision, values, & purpose?
Mission: We exist to offer circular commercially viable, convenient and environmentally responsible alternatives to conventional ways of consumption. By tapping into products and markets which are by design subject to low utilisation and high costs, through either high one-offs or through reoccurring expenses.
Vision: We have a vision (and mission) to become Europe’s leading multibrand platform for circular consumption, based on the premise that we are also a company that actually helps our partner brands forward. We help our partners in their transformation or transition towards a circular economy by providing product performance feedback. This allows our partners to actually improve and get better. Like us, our partners are in this for extending and fully utilising the life of the product, not just the one-off sale.
With that, we look to partner with companies that we believe are like-minded in values and in working towards an industry transformation.
Values: Our values are based on our value systems, our vision, our (positive) vibe, and our ambition to add value to our ecosystem. We always look for value alignment amongst ourselves and in our partners. We strive to be heroes with a positive mindset to ourselves, amongst us, and to our members.
Purpose: We exist and strive to prolong the utilisation of all products, that primarily are produced with a linear-use. We believe (and know) that we can increase the utilisation of clothing and extend its useful life. When a single garment is disposed, it still has 75% of its useful life unused. In other words, only 25% of a garment’s useful life is used. That is a large, unneeded amount of waste and environmental harm to our planet.
What does it mean that Circos is a social enterprise?
We conduct business on the premise of a quintuple bottom-line: people, planet, prosperity, purpose and party.
Additionally, Circos has a mission lock in our Articles of Association. This means that if our founders leave, Circos mission cannot be changed.
What partners/communities is Circos part of?
We are part of an ecosystem that includes the Ellen MacArthur Foundation, Circular Economy, the Impact Hub, Fashion For Good, and our partner consultancy Sustainalize.
What is Circos environmental impact?
Through our Life Cycle Analysis (LCA), we know our environmental impact and footprint. Each member each month saves: 6 kg of CO2, over 200 litres of water, and 300 grams of materials (especially cotton). Since our founding in 2019, our environmental impact has already accumulated to well beyond 300,000 kg of carbon footprint, more than 12 million litres of water, more than 11,000 kilos of cotton.
What is Circos social impact?
Our conduct of business illustrates that conscious and sustainable parenting is possible and successful.
Through our brand partners, we continuously stimulate the conduct of proper and ethical business. This includes ensuring that our brand partners uphold fair working conditions and go beyond international labour and safety standards, including zero child labour, forced-labour, or unsafe working environments.
What is Circos’ diversity & inclusion impact?
Diversity and inclusion are two important and vital components of Circos since our founding. Diversity and inclusion are in our DNA; it is how we identify and brand ourselves – and always will be!
Additionally, we do not distinguish between gender; our Circos clothing items are gender-neutral.
Is Circos carbon-neutral?
Yes! We proud to be carbon-neutral. Our operations are small and always environmentally conscious.
What is Circos’ sustainability goals?
As a social enterprise and purpose driven, we strive to multiply our environmental impact while reducing our environmental footprint!
Our greater sustainability goal is to make anything and everything circular; including how an item is produced and the way it is consumed. On the production side, once a Circos product is at its end of life and taken out of circulation, we collaborate with our partners to create a new product. We want to make circular products both convenient and affordable.
Is Circos committed to the United Nations’ SDGs?
Yes, absolutely! We are aligned with SDG 9: Industry, Innovation, and Infrastructure; SDG 12: Responsible Consumption and Production; and SDG 17: Partnerships for the Goals.
What is Circos’ thought on consumption?
We hope that with almost every purchase you think twice and ask yourself: Do I need it? Do I need to own it? Or: Do I just need to use it? And can I rent it?
Our model is based on this thought: Is it brand new or new to you?
We hope that on each level you consume, you do so in a respectful manner. Allowing another person to get a similar benefit and utilisation from the same product.
Does Circos have a responsible supply chain?
Yes, our supply chain is as responsible as possible. Every partner collaboration we work with, from an operational to commercial level, is as responsible and environmentally friendly as possible.
What is Circos waste policy/waste impact?
We do not have much waste. In terms of packaging, we sort all packaging waste to be either recycled, reused, or biodegraded. Our biodegradable packaging is gone within 6 months!
Our mainstream of waste is our Circos products that have reached the end of their useful life and are taken out of circulation. These items no longer comply with our quality standards and are sent to our post-recycle program to be repurposed.
On average, how many families share a Circos product?
On average and depending on the item’s quality, a Circos item is shared among 8-10 families. We have some items that have easily doubled that amount and are still being circulated!
What is my sustainable impact as a Circos family?
Each member each month saves: 6 kg of CO2, over 200 litres of water, and 300 grams of materials (especially cotton).
What happens when a Circos’ product is no longer reusable?
Once a clothing item is no longer in our circulation, it is repurposed into something new.
Can I send you my ‘old’ maternity clothes or child’s clothes to recycle or repurpose?
We are currently working to develop a program for this. We expect it to launch in 2021, stay tuned!
Other Considerations
What is Circos’ quality promise?
We always inspect each item when it is returned back to us. Upon return, each item goes through our rigorous cleaning and inspection process. Additionally, we inspect each item of clothing before it is sent to another family. Thus, each item of clothing goes through two quality inspection programs, once when it is returned, and again before it is sent to another family.
If you are not happy with the quality of a Circos product, please contact us. We will make sure to replace your item with one of that meets our quality promise and standards.
Can I exchange an item (i.e. arrived and it’s the wrong size) ?
Yes, please get in touch. We will make sure you get a replacement item that is the right size.
Why didn’t I receive my order or shipping confirmation email?
Please check your spam folder first.
Your order confirmation email should arrive shortly after you placed your order.
Your shipping confirmation email will arrive once your order is handed over to our shipping partner, this could take up to 1 business day.
How can I stay updated with Circos?
As a member, you will automatically be kept UpToDate!
You can follow us on Instagram, Facebook, Twitter, and Pinterest, and sign up to our newsletter.
Can I leave a review?
Yes, we have a review section on Google.
Can I ship to a PO box?
No.
If I am in the UK, will Brexit affect my order & payment?
Brexit might affect your order if you are in the United Kingdom. We are taking note of every process and operational change we can make to ensure this transition is as smooth as possible for our UK families!
Do COVID-19 national lockdowns affect my return process? What if I cannot (safely) get to my local carrier with my return order?
If you are affected by national restrictions or a lockdown and would like to make a return, please contact us. We will help sort out the best and safest solution.

“I am part of Circos and more than happy with that!”

Karolina
Mom of Kasparas and Kotryna
Vilnius, LI

“Great service, swift delivery & pickup. Saves me a lot of time!”

Willem
Dad of Jamie and Boris
Amsterdam, NL
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